How To Choose The Right Private Detective Agency In Singapore: 8 Practical Checks

Choosing a private detective agency in Singapore can feel overwhelming. A simple search brings up many options, all claiming to be discreet, experienced and effective.

At 122 Truth Agency, we meet many clients who previously spoke to other agencies and left more confused than before. To help you avoid that, here are eight practical checks you can use to evaluate any PI agency, including us.

1. Licensing And Legitimacy

The first question is simple:

• Is this agency properly licensed to carry out investigation work in Singapore
  

A reputable PI agency will:

• Be ready to show licence details
  
• Explain the regulatory framework in basic terms
  
• Correctly describe themselves as “licensed investigators” rather than using vague language
  

If an agency is evasive about licensing, that is a strong reason to walk away.

2. Physical Office Presence

Serious work rarely happens entirely through anonymous channels. Ask yourself:

• Do they have a physical office address in Singapore
  
• Are they willing to meet you there by appointment
  

At 122 Truth Agency, we meet clients at our office in Ngee Ann City. This gives people confidence that they are dealing with a real, accountable business, not a disappearing act.

3. Clarity Of Communication

Pay attention to how the agency speaks, not just what they say. Look for:

• Clear explanations instead of technical jargon
  
• Honest recognition of limits instead of sweeping promises
  
• A listening attitude rather than aggressive sales talk
  

You should feel more settled after speaking with them, not more alarmed.

4. Transparency On Methods And Boundaries

A good agency will be very clear about:

• What they can do in your type of case
  
• What they will not do, even if you ask
  
• Why certain methods are unacceptable or risky
  

At 122 Truth, we are upfront about methods we do not use, such as hacking, illegal audio or video recording and trespassing. If an agency suggests shortcuts that sound obviously questionable, you should be cautious.

5. Fee Structure And Written Agreements

Money matters, especially in stressful situations. Ask:

• How are fees calculated
  
• Are there hourly or package options
  
• Is there a retainer and how is it used
  
• Will the scope and fees be documented clearly
  

A professional agency will give you a clear structure and put key points in writing. At 122 Truth, we prefer clients to fully understand the likely costs before we begin.

6. Experience With Your Type Of Case

Not all investigators specialise in the same things. Ask:

• How often have they handled cases like yours
  
• Do they understand the typical patterns and risks in that area
  
• Can they describe, in general terms, how such cases usually unfold
  

For example, matrimonial cases, corporate internal investigations and missing-person matters each require different nuances. At 122 Truth, we indicate where our experience lies and do not pretend to be everything to everyone.

7. Attitude Towards Legal And Emotional Support

A good PI knows when to encourage clients to seek other forms of support too. Notice whether the agency:

• Acknowledges the emotional stress you are under
  
• Suggests speaking to a lawyer where legal consequences are likely
  
• Recognises the value of counselling or external support
  

At 122 Truth, we often tell clients that we are one part of the solution. Lawyers, counsellors and trusted family members may also be necessary for a complete support system.

8. Your Own Gut Feeling

Finally, your instincts matter. After speaking to the agency, ask yourself:

• Do I feel heard and respected
  
• Do I feel pushed or pressured
  
• Do I trust them to handle my personal or business matters
  

If something feels wrong or rushed, you are always free to speak to another agency before making a decision.

How 122 Truth Measures Itself Against These Checks

At 122 Truth Agency, we consciously align our work to these principles:

• We are licensed and open about our credentials
  
• We meet clients at a proper office in Orchard Road, strictly by appointment
  
• We communicate in calm, straightforward language
  
• We are clear about what we will and will not do
  
• We provide transparent fee structures and written understanding of scope
  
• We acknowledge the need for legal and emotional support beyond investigation
  
• We are prepared to decline cases where we cannot work lawfully or effectively
  

You do not have to choose us, but whoever you engage should pass these same checks.

Final Thoughts

Choosing the right private detective agency in Singapore is less about clever marketing and more about structure, accountability and comfort.

If you are unsure where to start, you can use these eight checks as a simple framework in your first calls or meetings. Whether you end up working with 122 Truth Agency or someone else, your decision will be more confident and better informed.